ServiceNow Automated Language Translation (Case Study)

Case Study

Problem :

Some of our global customers were facing challenges to use ServiceNow globally since they are using different languages like Polish, German, French, Chinese etc.The challenges involved on utilizing Service portal(UI), forms, notifications, surveys, catalog items etc in different languages. As more & more catalog items were getting created each day , customers had to utilize those in the portal in their languages. Additionally, notifications for each request should also get translated into their own native language.

Solution :

TirixLabs helped customers to build an automated translation engine that will translate complete ServiceNow in enabled supported languages using Translation vendor API.The beauty of this engine was to scan through existing & new content & translate automatically that gives a unique experience to internal users.

Outcome :

This automation saved 6000 hrs yearly for customer. No manual efforts to handle new catalog items, portal translations etc.