Integration Product : ServiceNow- JIRA (Case Study)

Case Study

Problem :

ServiceNow & JIRA are used by most organizations internally to track IT incidents & JIRA for defect management. The problem is to always sync data bi-directionally between these two systems in less time. The other challenges are on the multiple JIRA production instances used by the organisation among different teams. Additionally, future challenges are always there that can make integration fail , if any configuration changes happen in the ServiceNow or JIRA side.

Solution :

TirixLabs built point to point integration that will sync IT incidents of ServiceNow with JIRA defects within 30 secs of time. This is Bi-directional integration to push & pull real time customer updates. No Middle ware involved, No configuration change in JIRA side, fully controlled & configured by customers & many more features.

Outcome :

This product is very fast, robust & ready for future challenges if any config changes happen in ServiceNow or in JIRA . Customers loved the product & saving hrs/efforts with a strong collaboration among their teams. Additionally a single product that can be integrated with all of their JIRA instances saved a cost for business by using a single product with a single license.